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Terms of service

Last updated: 26 October 2026

These terms apply to businesses that use Tiqora ("you", "the Business"). Tiqora is provided by BC Smart Solutions IT Consulting FZE ("Tiqora", "we", "us"). By starting a trial or a subscription you agree to these terms.

1. The service

Tiqora connects your WhatsApp business number to an automated assistant that answers customers, books and manages appointments, sends reminders and other messages you switch on, and gives you an owner dashboard. We set up the service with the information you provide in the onboarding sheet.

2. Free trial

New Businesses get a free trial of 30 days, starting on the day your assistant goes live on your WhatsApp. No payment card is needed. At the end of the trial, the service continues only if you choose a paid plan; if you don't, we switch it off and you pay nothing. The trial is not a guarantee of any number of bookings or results.

3. Price and payment

• The plan costs AED 199 per month per branch, billed monthly in advance. VAT is added where it applies.
• Replies to customers who message you are included. Marketing messages such as offer broadcasts are charged by Meta per message; we pass these fees on at cost and show them on your invoice.
• If a payment is not received within 7 days of the due date, we may pause the assistant until it is paid. Your WhatsApp number and your data are not affected by a pause.
• We will give you at least 30 days' notice of any price change.

4. Cancellation

You can cancel at any time by telling us on WhatsApp or by email. The service stays active until the end of the month you have paid for. Monthly fees already paid are not refunded, except where the law requires.

5. Your number and your data

• Your WhatsApp number stays registered to your business. If you leave, it keeps working.
• Your customer list, booking history and settings belong to you. We give you an export on request, including after you cancel, and delete your data within 30 days of cancellation unless the law requires us to keep certain records.
• We process your customers' personal data only to provide Tiqora to you, as described in our privacy policy. A data processing agreement is available on request.

6. Your responsibilities

• Keep your services, prices, hours and staff details up to date in Tiqora.
• Send marketing messages only to customers who have agreed to hear from you, and respect opt-outs.
• Use Google review invitations in line with Google's rules: invite all customers, and never offer rewards for reviews or filter out unhappy customers.
• Follow WhatsApp's Business and Commerce policies and the laws that apply to your business.
• Don't use Tiqora for spam, illegal products or services, or misleading messages.

7. WhatsApp and third parties

Tiqora runs on Meta's WhatsApp Business Platform. Meta's rules, fees, approvals and outages are outside our control. If Meta restricts a number or a message template, we will help you resolve it, but we are not responsible for Meta's decisions.

8. Availability and accuracy

We work to keep Tiqora running at all times, but we can't promise it will never be interrupted. Tiqora uses AI to read and answer messages. AI can occasionally misunderstand a request or give an incomplete answer, so Tiqora hands unusual questions to you, and you can review conversations and reply to customers directly at any time. Automated replies are based on the information you give us; please keep it up to date and tell us if anything is wrong.

9. Liability

To the extent the law allows, Tiqora is not liable for indirect losses such as lost profits or lost bookings, and our total liability in any 12-month period is limited to the fees you paid us in the 3 months before the claim.

10. Changes to these terms

We may update these terms. We will tell you about important changes at least 14 days before they apply. If you don't agree, you can cancel before they apply.

11. Law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. We will first try to resolve any dispute by talking to you directly. If that fails, the courts of Sharjah have jurisdiction.

12. Contact

BC Smart Solutions IT Consulting FZE, SPC Free Zone, Sharjah, UAE. Email: hello@tiqora.ae.